In 2025, internet connectivity in Kenya continues to be a hot topic, especially with the growing demand for reliable and affordable internet. Two of the major players in this space are Safaricom and Telkom Kenya. But the big question remains: which one is better? In this guide, we break down their internet services based on prices, speeds, coverage, and customer experience to help you make the right choice.
1. Internet Coverage
Safaricom: Safaricom still leads in coverage, with strong 4G and expanding 5G presence across major towns and even rural areas. If you travel often or live outside major cities, Safaricom gives you better consistency.
Telkom: Telkom has improved its 4G coverage, especially in urban areas, but still lags behind Safaricom in rural penetration. However, in cities like Nairobi, Mombasa, and Kisumu, Telkom’s coverage is fairly reliable.
2. Internet Speeds
Safaricom: Safaricom offers faster average speeds, especially on 5G and Home Fibre. In speed tests, Safaricom records average speeds of 25–50 Mbps in 4G zones and much higher on 5G.
Telkom: Telkom’s 4G speeds range between 10–25 Mbps depending on location. While decent for browsing and streaming, heavy users may find it limiting compared to Safaricom’s fibre and 5G services.
3. Data Prices
Safaricom: Known for premium pricing. For example, 5GB goes for about Ksh 500. Their home fibre packages start from around Ksh 2,999 per month for 8 Mbps.
Telkom: More budget-friendly. For instance, 7GB goes for about Ksh 500. Their “Freedom bundles” often give more data at lower prices compared to Safaricom.
4. Reliability
Safaricom: Very reliable with fewer downtimes, especially on Home Fibre and 5G. Businesses and professionals prefer Safaricom because of stability.
Telkom: While cheaper, users sometimes experience network drops and slower connections during peak hours.
5. Customer Service
Safaricom: Offers 24/7 support through call centers, social media, and retail shops across the country. Generally rated higher in customer care.
Telkom: Improving but still struggles with delayed responses compared to Safaricom.
So, Which is the Best Internet in Kenya 2025?
If you want reliable, fast, and widely available internet, Safaricom is the best choice—though at a higher cost. However, if your priority is affordability and you live in an area with good Telkom coverage, Telkom is a solid budget-friendly option.
Quick Verdict:
- Best for Speed & Coverage: Safaricom
- Best for Price: Telkom
- Best for Business Use: Safaricom
- Best for Casual Users: Telkom
Final Thoughts
Ultimately, the choice between Safaricom and Telkom depends on your budget, location, and usage needs. Safaricom dominates in reliability and speed, while Telkom shines in affordability. Before subscribing, check coverage in your area to ensure you get the best experience.
Which provider are you currently using, and how is your experience? Share your thoughts in the comments below!
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