How Trustworthy Is Bet365 in Kenya? A Deep Dive

Last updated: September 22, 2025

What Is Bet365? 

Bet365 is a large, international online sportsbook & casino. It’s known for offering wide sports markets, live betting, and casino games. It’s operated by established regulators overseas.

1. Licensing & Legal Status in Kenya

• Bet365 does not hold a local Kenyan licence from the Betting Control & Licensing Board (BCLB). (Source: Betreviewer Kenya) :contentReference[oaicite:0]{index=0}
• Nevertheless, Kenyan players are permitted to register and place bets because online betting in Kenya is legal, but regulation from overseas bodies means local oversight & recourse are weaker. :contentReference[oaicite:1]{index=1}

2. Payment Methods & Currency: What You Need to Know

One of the biggest sticking points for Kenyan users:

• No M-Pesa or Airtel Money: Bet365 does **not** accept mobile money like M-Pesa or Airtel Money, which are very popular in Kenya. :contentReference[oaicite:2]{index=2}
• Kenyan shilling not accepted: You’ll need to deal in foreign currencies (e.g. US Dollars, Euros) which means conversion fees/costs. :contentReference[oaicite:3]{index=3}
• Deposit options available: credit/debit cards (Visa, Mastercard), e-wallets like Skrill and Neteller, pre-paid cards (Paysafecard, Astropay), bank transfer. Minimums typically around USD $10 or equivalent. :contentReference[oaicite:4]{index=4}
• Withdrawal times vary: for cards expect ~1-2 business days; e-wallets can be faster; bank transfers may take longer depending on your bank. :contentReference[oaicite:5]{index=5}

3. User-Reported Issues & Testimonials (Kenyan and Global)

Here are what many users are saying — complaints and positives both:

“Bet365 does not accept Mpesa or Airtel Money deposits … made deposits using cards or Skrill instead.” :contentReference[oaicite:6]{index=6}

“Kenyan shillings is not an accepted currency … you will have to use USD or EUR.” :contentReference[oaicite:7]{index=7}

“Good support via live chat and email. Sometimes delayed because many punters waiting; Android app is slow or unresponsive for some users.” :contentReference[oaicite:8]{index=8}

“On Trustpilot many complain about withdrawals being delayed, accounts suspended with little explanation, and support being unhelpful in those cases.” :contentReference[oaicite:9]{index=9}

4. Pros & Cons from a Kenyan Viewpoint

Pros	Cons
Strong international reputation and regulation	No Kenyan license → limited legal recourse locally
Wide range of sports, odds, and international events	No mobile money support; currency conversion needed
Multiple payment/withdrawal options (cards, e-wallets, bank transfer)	Withdrawal/verification delays especially for first withdrawals or large sums
24/7 customer support (chat & email); responsible gambling tools are available	Support can be bureaucratic; terms/bonus T&Cs often confusing or strict

5. Tips to Use Bet365 Safely & Smartly in Kenya

1. Verify your account early (ID, proof of address) to avoid delays when withdrawing.
2. Use e-wallets (Skrill, Neteller) if possible — they tend to be faster than bank transfers for withdrawals.
3. Start small — build trust/transaction history with smaller deposits and bets.
4. Retain screenshots / emails of all transactions, support chats, deposit slips — useful if problem arises.
5. Read the fine print: bonus terms, withdrawal minimums, and what triggers account restrictions.
6. Check local alternatives if mobile money or KES matters — other Kenyan betting sites may better suit those needs.

6. Verdict: Is Bet365 Reliable for Kenyan Bettors?

In summary: **Yes, Bet365 is generally reliable**, especially for smaller or casual bettors who are okay with using international payment methods. Its strengths include security, market variety, and fairness. However, it’s not perfect: issues with withdrawal delays, lack of mobile money/KES support, strict verification, confusing T&Cs, and sometimes opaque handling of account restrictions are real. If you accept those trade-offs and manage your expectations, Bet365 can be a good choice. If your priority is local payments, quick withdrawals, and simpler support, a locally licensed bookmaker may be better.

7. FAQ

Does Bet365 accept M-Pesa or Airtel Money in Kenya?

No. These mobile-money options are not accepted. Users must use credit/debit cards, e-wallets like Skrill/Neteller, or bank transfers. :contentReference[oaicite:10]{index=10}

How long do withdrawals take?

Depends on method: cards often take 1-2 business days; e-wallets may be faster; bank transfers can take a few days more. First withdrawals or larger amounts often need extra verification. :contentReference[oaicite:11]{index=11}

What happens if my account is restricted or under review?

Bet365 may require you to submit identity documents, proof of address, bank statements etc. The process can take time. If your account is restricted for "Enhanced Verification", stay patient, follow instructions, keep a record of what you send. Document all contact with support.

Final Thoughts

Bet365 is one of the more dependable global betting brands, but for Kenyans it comes with trade-offs. If you can work around the payment and verification limitations, it offers very good value. If those things are dealbreakers, exploring licensed local options will likely be more satisfying.